Cubic Search Inc. ("Company," "we," "us," "our," or "Cubic Search") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We may collect information that you voluntarily provide to us, including but not limited to:
Account Registration: Name, email address, username, password, and other account details
Communication: Messages, emails, inquiries, feedback, and support requests sent to our support team
Contact Information: Phone number (if provided), mailing address, and other contact details
User Content: Any content you upload, create, or transmit through our Services
Payment Information: Billing address and transaction details (processed through secure payment gateways)
Surveys and Questionnaires: Responses to surveys, questionnaires, and feedback forms
2.2 Information Collected Automatically
When you access our Services, we automatically collect certain information about your device and usage, including:
Device Information: Device type, operating system, unique device identifiers, and mobile network information
Usage Data: Pages visited, time spent on pages, links clicked, searches performed, and other interactions with our Services
Log Data: IP address, browser type, referring/exit pages, and timestamps
Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns
Location Data: Approximate location information derived from IP address (not precise GPS location)
2.3 Third-Party Information
We may receive information about you from third parties, including:
Analytics providers and advertising partners
Social media platforms (if you connect your account)
Payment processors and financial institutions
Data enrichment services
3. How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery: To provide, maintain, and improve our Services
Account Management: To create and manage your account, authenticate users, and process transactions
Communication: To send you service updates, technical notices, security alerts, and support messages
Customer Support: To respond to inquiries, resolve issues, and provide technical assistance
Personalization: To customize your experience and provide personalized content and recommendations
Analytics: To understand usage patterns, identify trends, and measure effectiveness of our Services
Marketing: To send promotional emails, announcements, and marketing materials (you can opt out anytime)
Security: To detect, prevent, and address fraud, abuse, and security incidents
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Product Improvement: To develop new features, improve existing functionality, and conduct research
4. Legal Basis for Processing (GDPR)
If you are a resident of the European Union or United Kingdom, we process your personal data based on the following legal bases:
Consent: You have given explicit consent to the processing of your data
Contract: Processing is necessary to fulfill our contract with you
Legal Obligation: Processing is required to comply with applicable laws
Legitimate Interests: Processing is necessary for our legitimate business interests
Vital Interests: Processing is necessary to protect vital interests
5. How We Share Your Information
We may share your information with third parties in the following circumstances:
Service Providers: Third-party vendors who provide services on our behalf (hosting, analytics, payment processing)
Business Partners: Partners we work with to provide integrated services (with your consent)
Marketplace Vendors: If you use Sigma Domain, information may be shared with registered marketplace vendors as necessary
Legal Requirements: To comply with law enforcement requests, legal proceedings, or governmental requirements
Business Transfers: In the event of merger, acquisition, bankruptcy, or sale of assets
Public Information: With your consent, we may share publicly posted information
Aggregated Data: We may share anonymized, aggregated data that cannot identify individuals
We do not sell your personal information to third parties for their marketing purposes.
6. Data Security
Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction.
Our security measures include:
Encryption of data in transit using SSL/TLS protocols
Secure password storage using industry-standard hashing
Access controls and authentication mechanisms
Regular security audits and vulnerability assessments
Employee training on data protection and privacy practices
Firewalls and intrusion detection systems
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our Services at your own risk.
7. Data Retention
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of information and the purposes for which we use it:
Account Information: Retained while your account is active and for a reasonable period thereafter
Transactional Data: Retained for legal, tax, and accounting purposes as required by law
Analytics Data: Typically retained for 12-24 months
Support Communications: Retained for customer service and dispute resolution purposes
You can request deletion of your personal data at any time by contacting us, subject to legal and contractual obligations.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Right to Access: You have the right to access your personal information
Right to Rectification: You can request correction of inaccurate or incomplete information
Right to Erasure: You may request deletion of your personal information (subject to legal obligations)
Right to Restrict Processing: You can request restriction of processing in certain circumstances
Right to Data Portability: You can obtain your data in a structured, commonly used format
Right to Object: You can object to processing for marketing or other purposes
Right to Withdraw Consent: You can withdraw your consent at any time
Right to File a Complaint: You can lodge a complaint with your local data protection authority
To exercise these rights, please contact us at support@cubicsearch.com. We will respond to your request within 30 days.
9. Marketing Communications
We may send you promotional emails, newsletters, and marketing materials about our Services and new features. You can opt out of these communications at any time by:
Clicking the "unsubscribe" link in any marketing email
Updating your notification preferences in your account settings
Please note that even if you opt out of marketing communications, we will continue to send you transactional and administrative emails related to your account and our Services.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver targeted content.
Essential Cookies: Required for basic functionality (authentication, security)
Preference Cookies: Remember your preferences and settings
Analytics Cookies: Track usage patterns and improve our Services
Marketing Cookies: Deliver targeted advertisements and measure campaign effectiveness
Most web browsers allow you to control cookies through your browser settings. You can delete cookies or disable new cookies from being stored. Please note that disabling cookies may affect functionality of our Services.
11. Third-Party Links
Our Services may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.
12. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information and terminate the child's account. If you believe we have collected information from a child, please contact us immediately at support@cubicsearch.com.
13. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may not have the same data protection laws.
For EU/UK residents, we implement appropriate safeguards for international transfers, including Standard Contractual Clauses.
14. California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information is collected, used, and shared
Right to access your personal information
Right to delete personal information
Right to opt-out of the sale or sharing of personal information
Right to non-discrimination for exercising CCPA rights
To exercise these rights, please contact us at support@cubicsearch.com with the header "CCPA Request."
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date.
Your continued use of our Services following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
16. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Mailing Address: Cubic Search Inc., 380 Hamilton Ave Suite 585, Palo Alto, CA
We will respond to your inquiries within 30 days.
17. Data Protection Officer and Privacy Contact
For privacy-related inquiries, data subject access requests, or concerns about our data handling practices, please contact our support team at support@cubicsearch.com.